Customer Connect

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NEW! Customer Connect for 24/7 ITB access

Giving you more freedom in your day, Customer Connect is a convenient, easy-to-use online tool to submit and track your drycleaning orders. Whether you use home delivery or drop your clothes off at one of our retail locations, sign up for Customer Connect today and enjoy great benefits designed to save you time!

Customer Connect allows you to:

  • Check order status in real-time
  • Search for specific garments that have been processed by garment type, color, pattern and brand
  • Schedule or cancel a route pickup or delivery
  • View account statement, current activity not yet posted to a statement, and
    payment information
  • Securely update your personal information and method of payment
  • Make a payment

Already an ITB client? To quickly access your existing account, please log in with your email address and use the last 4 digits of your phone number as your password. Have an easy day!

New to In The Bag? Click here to create your new account to submit and track your drycleaning orders, list your preference, put a credit card on file and much more! Start saving time!