It’s ‘In the Bag’ for Local Dry Cleaner
In the Bag owner David Coyle is an entrepreneur at heart. While operating the largest dry cleaning store chain in the area back in 1997, he knew he wanted to realize his own vision. So in December 2000, he and wife, Angela, opened the first location of their high-quality full-service dry cleaning company, In the Bag, Inc. “I had spent several years learning the business, and I wanted to run my own company instead of someone else’s,” Coyle says.
It’s been a successful 10 years for the thriving dry cleaner focused on stellar service. In April 2008, the company acquired 13 stores, with estimated sales growth of 50 percent. Today, the company has 17 locations, with sites in Newton, Derby, and Andover. What’s the secret to success? Coyle says it’s simple quality service. “We really focus on attention to detail and quality with a smile,” he says.
In the Bag ensures its high standards of quality service with a state-of-the-art 20,000 square-foot production facility—the largest in a three-state area. “At that location, we have 34 team members who have a combined industry experience of over 400 years,” Coyle says. “We have environmentally friendly, leading-edge equipment and a high level of quality control under one roof. That makes a big difference.”
Additionally, In the Bag provides today’s customers convenience, with drive-through and complimentary pick-up and delivery. “In addition to the quality we provide, our customers really appreciate our fast turnaround,” Coyle says.
Because dry cleaning is a personal service, focus on customer satisfaction is key. And although In the Bag’s active customers total more than 22,000, Coyle says that the company’s nearly 100 employees provide personalized service that makes a difference. “We are a family business with a family feel,” he says. “Customers come in and they expect us to be a franchise because of the professional look of our stores and our high standards and formalized process. But we are a homegrown business that treats our customers like family. We get to know and form relationships with our customers. Often, when our team members see customers pulling up in their cars, they have their cleaning ready for them before they are in the door. They go the extra mile.”
As another example of Coyle’s entrepreneurship spirit at work, he is owner of a Wichita franchise of the Certified Restoration Drycleaning Network (CRDN), an international organization of textile restoration specialists serving the insurance industry, contractors/contents cleaning companies and property owners. This business has a focus on service similar to In the Bag, Coyle adds, providing textile restoration that helps homeowners restore instead of replace home goods at one-sixth of the cost. “We help those who have experienced fires remove smoke from soft goods at a 98 percent success rate,” he says. “Helping restore personal items is rewarding and homeowners appreciate getting their items back.”
Coyle looks forward to bright horizons for these two thriving local businesses. “If you’re not growing you’re shrinking,” Coyle says. “We look forward to many more years of serving our customers in the Wichita area.”
For more information on In the Bag Cleaners, go towww.inthebagcleaners2.com.php53-12.dfw1-1.websitetestlink.com/.